Creating Seamless Government Services
This ServiceOntario centre in Manitouwadge was part of changes to making things more accessible to Ontario residents. Photo OntarioNewsNorth.com
McGuinty Government Working With Municipalities To Improve Services; Reduce Costs
Ontario is working with three municipalities to explore opportunities on how to make it easier for people and families to access government services when, where and how they need them.
The province has signed agreements to work in partnership with Hamilton, London and Peel Region on options that could result in quicker and more cost-effective government services for people. Services that could potentially be integrated include applications for business permits and licenses, telephone inquiries and service counters.
These agreements are the first step in providing more convenient and cost-effective access to government services. The province is also pursuing similar agreements with other municipalities.
This is part of the government’s 2011 Budget commitment to reform the way it does business by ensuring that ServiceOntario is providing the best value and service to Ontarians, while saving taxpayer dollars.
QUICK FACTS
- The government’s spring budget also included commitments to explore alternative service delivery models, including leveraging private-sector investments through a competition.
- The government has been finding savings and efficiencies to ensure the best use of public money, such as banning public sector perks and eliminating unnecessary government agencies.
- In 2010, ServiceOntario expanded to nearly 300 integrated centres across the province that offer multiple government services in one place.
